Your M&S Feedback Survey

Share your views with Marks & Spencer by entering their customer experience survey at

Marks & Spencer is always seeking to improve its stores and service to you. You comments will help them achieve that goal.So, please take part in yourmandsviews survey – it will take barely five minutes and will be a big contribution to Marks & Spencer. When you have finished this survey you will automatically entered into their monthly prize draw for a chance to win £250 cash.

How to participate in your M&S survey?

First visit the customer survey site,read the Prize Draw Rules and click “Click here to start the survey”.Then enter the Unique Code, the date & time you visited from your till receipt and click the “next” button. Then select areas of the store you used or visited on the day you were given the till receipt, and simply rate the every aspect of your most recent visit. At last you will be asked to provide your contact information to enter. The information you provide in this survey will only be used to help improve customer satisfaction at M&S.

For complete rules,eligibility, and Sweepstakes period, visit and see the Prize Draw Rules. The prize draw is open anyone over the age of 18 years.

About Marks & Spencer

Founded in 1884, M&S has grown from a single market stall to an international, multi-channel retailer.  It specialises in the selling of stylish, high quality, great value clothing and home products and luxury food products.


  • Love M&S got a lovely skirt today

  • Samisha helped me so much

  • Samisha thank you so much

  • quality counts and the best goods in town each day and everyday makes m.s the no one in town

  • I find it best for excellent service and after sales service.


    Always find something wonderful in M&S.

  • Found a great cake for my birthday. Not a great ‘foodie’, but always shop at m&s for really tasty, quality food when I fancy a change.

  • Prasad was excellent and very helpful. Thank you

  • Shreedevi is really obliging and good
    She helped us a lot

  • I really liked the store in in DLF Mall of India sector 18 Noida UP. The store complete range of clothes with latest trend. Worth visiting and shopping. Value for money.

  • Food hall at L’Islet ,the staff on the check outs are mostly mature people, how nice to see.They are so polite and cheerful and helpful.It’s a pleasure to shop here.

  • I really like the store located in Connaught place,New Delhi-110001. All the staff members on cash counters,to help the customers, check outs and to guide the customers are quite responsible, mature and rendering their duties meticulously. Especially I like Ms Pallavi. She is very good to help and guide the customers about the garments and to choose at their best. She really deserves all appreciation. I wish her all the best.

  • I really like the store located in subash nagar, pacific mall. Very good collection in the entire store. All the staff members are very helpful. Thank you

  • I really like the store and the stuff in it

  • Excellent service

  • M&S is one of our favorite and essential shopping mall on our island. A wide range of variety fashion of good quality for one to choose and sizes are always available. Sale assistance are very kind and helpful. Thanks Keep it up :)

  • Its the best shop in the whole entire world

  • Excellent collection n service

  • i am disabled so shop on line a lot the thing i by have never let me down
    and are so ploit and helpfull on the phone i have just orded nights to go into hospita
    so thank you

  • Very good and well-priced products. Antida Tabone was very efficient and very courteous, a first-class saleswoman.

  • Had a fruitful visit to Marks and Spencer showroom at DLF Promenade. Got what I needed. The staff Sonia was very helpful in finding the required size and Rachit at the billing counter was extremely courteous. All in all a pleasant experience..!

  • If i could shop here all the time i would – great stores and products.
    Love the Gluten free products.

  • Huimichon Shangjam

    I loved the quality. About the staff is some are very helpful some are not so great. .

  • Lovely staff smiley and friendly

  • mrs s. rajendran.


  • Domingos Savio Fernandes

    Excellent products and service

  • very friendly and helpful team in the Brighton branch

  • I bought a lovely jacket last week when I was on holiday friendly staff

  • Colchester store, have been going to store for over 30 years.
    Friendly staff and products offer a good quality range. Purchased what I required.

  • I was served today 3rd Sept. by Jayne A at Pontardulais Road, Fforestfach Swansea
    by Jayne A. Her service was excellent and I have always found her so courteous, and helpful. Top Marks.

  • I want to highly commend Jayne A, one of your excellent cashiers for her service today, as always. Top Marks.

  • I visited your m and s café in Wrexham on 5 September and had very good service and will definitely be going again

  • Mrs. Barbara Holmes

    We always use the collect-by-car service at the Preston, Fishergate M&S store and when it’s Jamie who brings out my shopping it’s a delight to banter with him; he is always in a happy mood and it’s contagious. Each time I use the service I hope that it’s Jamie who comes through that service door.

  • I purchased some pyjamas and shirts yesterday from M&K at 24a Gyle avenue Edinburgh EH12 9js. I was welcomed and looked after by the cashier Elaine. She is a highly professional and efficient lady who is a credit to her profession and especially to herself. I will return when I need to shop again. WELL DONE ELAINE.

  • Rosalyn was very helpful today with my bra fit appointment . excellent service in
    Aberdeen store.

  • Jenny from ladies wear at Sprucefield helped me immensely today. Without her I would have been totally lost. She was thoroughly professional and helpful in every way.

  • I was served by Victoria today at the Exeter store but sadly Victoria was having a bad day as she charged me for a bag I didn’t receive and gave away a free bag to the previous customer that she had forgotten requested one.
    However my issue is not with Victoria but with the fact that M&S are still even using plastic bags!
    White Company, Fat Face, White Stuff, Cotswold Outdoors, Molton Brown to name but a few all use paper bags. There is no feel good factor when purchasing luxury lingerie or expensive clothes and then putting it my own bag that has had all sorts of shopping put in it. Nor does it help to put shoes and lingerie in the same bag without protection from snagging: even some nice tissue paper would add a little special something ,show consideration to my purchases and make my shopping experience in M&S more fulfilling.

  • I visited your shop in Ocean Terminal two days ago whilst out grocers shopping. I got everything that I needed and when I went to pay, I was dealt with by a most charming and pleasant young lady called Isla. She is a credit to M&S and especially to herself. I will be back again without a doubt.


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